SERVICES
LMS has a strong reputation for setting high service standards in line with individual requirements. We remain focused in an ever-changing marketplace. We continually review our systems to enhance performance with an intense drive, ensuring we always provide a professional service and total confidentiality.
You can count on us to deliver the following services:
Surveyor reports
We can help if a client requires a general surveyor to assess the property’s condition, such as any risks, urgent defects, or potential legal issues. As well as more specific reports, like heating or damp, where we can source the best possible experts to advise.
Medical reports
If a patient requires any further treatment such as physiotherapy, MRI scans, and so on, we can arrange this for you. Upon receipt of your instructions, LMS will endeavour to contact clients to discuss their needs and look to arrange a suitable time and date for their medical appointments. Our panel of experts will converse with medical professionals to gather the necessary reports the patient may need for any legal matters.
Quick and Timely Service
Not only are our experts the best in their respective fields, but the service we provide is second to none. Our reports are delivered in a timely manner helping the smooth progression of legal claims.
All our experts are experienced practitioners in their field of expertise.
ABOUT
Our Panel of Experts are Nationwide and specialise in their area of work to a very high standard
LMS Experts take the strain and stress out of your legal claims. Our panel of experts are trained to the highest industry standards and will gather extensive reports, whether it be medical or surveyor, on your behalf.
Our staff are highly motivated and able to provide you with critical advice and an exceptional customer service experience in both a friendly and professional manner. LMS Experts is committed to putting clients first, we take personal responsibility to promote delivery of excellence with a drive to exceed defined standards and procedures.
Team Manager
Job Purpose
To be publicly acknowledged as a market leading medical agency. Offering unrivalled standards to client service through highly trained and motivated workforce to which people in the industry aspire to belong. To Manage and provide an outstanding service to all panel solicitors in order to maximise profit through ensuring all matters are dealt with in accordance to deadlines.
Core Activities
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To Manage the Team to ensure a high quality of service is received by all panel solicitors, patients and experts
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To be fully aware of the Service Level of Agreements with all panel solicitors and experts and that they are being met
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To be fully aware of each team Members role and the Service Standards and to ensure the team members adhere to these accordingly
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Participate as required in own development to ensure implementations of any changes and developments are enhanced
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To participate in the team tasks where required to ensure all jobs are completed to the required deadline.
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To Manage existing medical experts to ensure we are using the correct experts in line with costing and service received.
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To source new experts to replace existing experts who are currently charging high fees or not providing appointments/reports to the service level required.
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To source any new experts required by solicitors i.e. dependant on client’s injuries
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Liaise with Experts and Solicitors on a regular basis
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Ad-hoc requests from Line Manager and Solicitors.
Skills
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Excellent verbal and written communication skills
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Excellent Customer Service Skills
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Excellent Team Leading/Management skills
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Problem solving
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Organisation skills
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Ability to work individually or part as a team
Knowledge
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Principles of compensation claims system
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Internal and external documentation
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Software: Word, Outlook, Sage, Excel, Proclaim
Experience
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Senior administration
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PC use
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If you would like to be considered for this role, please forward your CV with a short cover letter to Nicola.Harrison@lms-experts.co.uk
Administration Assistant
Job Purpose
To be publicly acknowledged as a market leading medical agency. Offering unrivalled standards to client service through highly trained and motivated workforce to which people in the industry aspire to belong.
Core Activities
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To be fully aware of the Service Level of Agreements with all panel solicitors and experts
-
Participate as required in own development to ensure implementations of any changes and developments are enhanced
-
Liaise with Experts, Solicitors and Patients on a regular basis ensuring communication is maintained throughout the claim to bring it to a conclusion.
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Ad-hoc requests from Line Manager and Solicitors.
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To ensure instructions and medical reports are chased daily and that responses are received from all panel solicitors and medical experts within the agreed periods.
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To ensure the Proclaim system is updated at every stage and that urgent instructions are given priority.
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To work with targets set, noting these will be changed in accordance with the business plan.
Skills
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Excellent verbal and written communication skills
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Excellent Customer Service Skills
-
Problem solving
-
Organisation skills
-
Ability to work individually or part as a team
Knowledge
-
Principles of compensation claims system
-
Internal and external documentation
-
Software: Word, Outlook, Sage, Excel, Proclaim
Experience
-
Senior administration and customer services
-
PC and telephone use
​
If you would like to be considered for this role, please forward your CV with a short cover letter to Nicola.Harrison@lms-experts.co.uk
CONTACT
Let’s Work Together
We are always looking for exceptional people to join our panel at LMS Experts.
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Please contact us today
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Tel: 01625 667109